Refund policy

Returns

We accept return requests for eligible standard products within 14 days of delivery. Please contact us before returning any item. Products must be unused, undamaged, unassembled, and returned in their original packaging. Returns sent without prior approval will not be accepted.

Custom and Personalized Orders

Products made in custom sizes, colors, specifications, or personalized according to the customer’s request cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Return Shipping

Return shipping costs are the buyer’s responsibility unless the item arrives damaged, defective, or incorrect. We recommend using a tracked and insured shipping service. Original shipping costs, customs duties, import taxes, and clearance fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the product arrives damaged, defective, or incorrect, contact us within 48 hours and provide clear photographs of the product and packaging. We will review the issue and provide an appropriate solution.

Cancellations

Cancellation requests must be made within 24 hours of purchase. Once production has started, cancellation may not be possible because our products are handcrafted and made to order.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on the bank or payment provider.