Shipping policy

Processing Time

All Viensan products are handcrafted and made to order. Our current production time is approximately 3–4 weeks. Production begins as soon as possible after your order is added to our production queue.

Shipping

Orders are shipped from Türkiye via FedEx or DHL with tracking. Estimated delivery usually takes 5–9 business days after dispatch, depending on the destination. Delivery times are estimates and may be affected by customs procedures or carrier delays.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, tariffs, or clearance fees determined by the destination country. These charges, if applicable, are not included in the product or shipping price and are the buyer’s responsibility.

Tracking

Tracking information will be provided after the order has been shipped. Large orders may be delivered in more than one package.

Shipping Information

Customers are responsible for providing a complete and accurate delivery address and telephone number. Please contact us as soon as possible if any shipping information needs to be corrected.