Shipping policy
Processing and Production Time
All Viensan products are handcrafted and made to order. Our current estimated production time is 3–5 weeks.
Production begins after payment has been received and any required customization details have been confirmed. If your order requires a different production schedule, we will discuss it with you before proceeding.
Production time is separate from shipping and delivery time.
International Shipping
Orders are shipped from Türkiye to the international destinations available at checkout via FedEx or DHL, with tracking.
Estimated worldwide delivery takes 5–9 business days after dispatch. This period is additional to the 3–5 week production time.
Delivery times may vary depending on the destination, customs clearance, and carrier conditions. We will contact you if we become aware of a significant delay. Nothing in this policy limits your mandatory rights regarding delivery.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase. Where free shipping is offered, this will be stated in the offer or shown at checkout.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, tariffs, or clearance fees determined by the destination country.
Unless explicitly stated otherwise, these charges are not included in the product or shipping price and are the buyer’s responsibility. They are separate from any shipping charges paid at checkout.
Tracking and Packaging
Tracking information will be provided once your order has been dispatched.
Every order is carefully inspected and securely packaged before shipping. Large orders may be shipped in more than one package, and packages may arrive on different days.
Delivery Information
Please provide a complete and accurate delivery address, including your postal code and a telephone number where the carrier can reach you.
If you need to correct your delivery details, contact us as soon as possible. Address changes after dispatch may not be possible and may result in additional carrier charges, which we will discuss with you before arranging the change.
Delivery Problems or Damage
If your shipment is delayed, appears to be lost, or arrives damaged, please contact us so we can investigate with the carrier.
For damaged deliveries, please keep the product and packaging and, where possible, send photographs to help us resolve the issue. Your rights concerning damaged, defective, or incorrectly supplied products remain unaffected.
Contact
For shipping questions, please email info@viensan.com or call +90 536 838 25 05.